Merry Manor

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Terms and Conditions

Effective Date: 15/11/2024

Welcome to Merry Manor! These terms and conditions govern your use of our website and your transactions with us. By accessing or using our website, you agree to comply with these terms.

1. Products and Services

Merry Manor specializes in selling Christmas clothing and winterwear. Our product descriptions are as accurate as possible, though slight variations (e.g., color differences due to studio lighting) may occur. Additional agreements outside the website will be honored if explicitly confirmed via contact with us.

2. Refunds and Exchanges

Refunds: Customers may request a refund within 14 days of receiving their order.
Exchanges: Available within 28 days, provided the returned product is undamaged and in its original condition.
If the requested exchange item is unavailable, an alternative product may be offered. If unsatisfactory, a full refund will be issued.
All returned products undergo a quality audit before refunds or exchanges are processed.

3. Pricing and Taxes

All prices displayed on our website are inclusive of VAT and other applicable taxes. Shipping costs will be calculated and displayed at checkout. Merry Manor strives to ensure all pricing and descriptions are accurate, but reserves the right to amend any errors.

4. Liability Disclaimer

Merry Manor is not responsible for inaccuracies or omissions in product descriptions or errors caused by technical issues. The website may experience occasional downtime, for which we disclaim liability.

5. Copyright and Intellectual Property

All website content, including images and descriptions, is the property of Merry Manor. Customers wishing to use any content must request written permission via info@merrymanor.co.uk.

6. Prohibited Behavior

Users are prohibited from engaging in:

Fraudulent activity
Unlawful behavior
Hate speech, spamming, or harassment

Merry Manor reserves the right to ban users violating these terms.

7. Account Termination

Accounts may be terminated for:

Fraudulent activity
Violation of prohibited behavior rules

Merry Manor does not terminate accounts for inactivity.

8. Age Restrictions

Merry Manor does not currently require customers to confirm their age. However, we do not anticipate dealings with individuals under 16 years old.

9. Governing Law

These terms are governed by UK laws. Any disputes arising will be resolved in accordance with standard UK legal processes.

10. Contact Us

For questions about these terms or for further assistance, please contact us at info@merrymanor.co.uk.

Return and Refund Policy

Effective Date: 15.11.2024

At Merry Manor, we strive to ensure our customers are delighted with their purchases. If you are not entirely satisfied, please refer to the following guidelines for refunds and exchanges.

1. Refund Policy

You may request a refund for your order under the following conditions:

Timeframe: Refunds must be requested within 14 days of receiving your order.
Condition of Product: The product must be returned in its original, unused condition, without any damage, and with all tags intact.
Process: Once the product is received and passes our quality audit, a full refund will be issued to your original payment method.

2. Exchange Policy

We offer exchanges to ensure you find the perfect product.

Timeframe: Exchanges can be requested within 28 days of receiving your order.
Condition of Product: The product must be returned undamaged, unused, and with all tags intact.
Availability:
- If the requested item is in stock, it will be dispatched promptly after the original item is returned.
- If the requested item is unavailable, we will offer a suitable alternative.
- If the alternative is not satisfactory, a full refund will be provided.

3. Return Shipping

Responsibility: Customers are responsible for return shipping costs unless the item was damaged upon delivery or an error occurred in the order.
Packaging: Ensure the item is securely packaged to prevent damage during return transit.

4. Processing Time

Refunds and exchanges will be processed within 5-7 business days of receiving the returned item.

5. Non-Refundable Items

The following items are not eligible for refunds or exchanges:

Products that have been used, damaged, or altered after delivery.
Items without original tags or packaging.

6. How to Request a Refund or Exchange

To initiate a return, refund, or exchange, please contact us at info@merrymanor.co.uk with the following details:

Your name
Order number
Reason for return/exchange
Desired resolution (refund or exchange, and preferred item if applicable)

We will provide detailed instructions on how to proceed.

7. Faulty or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of delivery at info@merrymanor.co.uk. We will arrange for a replacement, exchange, or refund at no additional cost to you.

8. Quality Assurance

All products are quality audited before dispatch to ensure they meet our standards. We ask that returned items meet the same level of quality for refunds and exchanges to be approved.

If you have any questions about this policy, feel free to contact us at info@merrymanor.co.uk.